1. When will the water charge contract for the entrusted bank take effect?

Our company's bank deduct time is 15 days, 25 days, if the (do not include 14 days) sign before the 14th day of that month (do not include 14 days) (entrust a bank to collect water charge contract letter) can that month effective, after 14 days sign in the following month effective.

2. Which Banks can deduct water charges?

Our company provides collection services for five Banks: agricultural bank of China, bank of China, industrial and commercial bank of China, China construction bank and shenzhen rural commercial bank.

3. There is a balance in the account. Why can't I deduct the water charge

It may be caused by the following reasons:

1. The time of deposit exceeds the time of payment this month (generally 15 or 25 days, which will be postponed in case of holidays and festivals);

2. The recently changed bank account does not take effect (generally, the bank account changed on the 13th of the month will take effect the following month);

3. The bank account is wrong or the account with this account is not a collection account of water charges;

The bank account is frozen.

4. If you miss the time of payment (collection of water fee), how do you pay the water fee

If you miss the bank collection time, users can collect water before 4 o 'clock on the last day of the working day of the month

1. Pay fees to our company's business hall window by user number or user name;

2. Bind and reserve mobile phone number in our WeChat public number for online payment;

3. Users can transfer online bank account to our company account;

5. How can users query their water fee information

Users can pay attention to the WeChat public number of shenzhen dazhou water co., LTD., enter the reserved mobile phone number to check the relevant fee information or call the customer service hotline at 88826880

6. WeChat public account cannot check the relevant fees

The reserved cell phone number entered is inconsistent with the background of the system or the relevant fees have been paid

7. The user cannot receive the water charge notice

In response to the government's call, we advocate frugality and environmental protection. If the user does not have special circumstances, our water fee information will be sent to the user's designated number by SMS and email

8. How to customize SMS notification service

Mobile phone number editing SMS content 11111 can be customized by sending it to 6 (this service will not charge any service fee, but only receive relevant business notification from our company)

9. When will the water bill be sent

After the first deduction of water fee of that month (15 days) is successful, it will be sent to the user in the second half of that month. If the first payment fails, and the second (25th) payment succeeds, it will be delivered in the second half of the month.

10. What are the user's fees for water use? How do you calculate it?

Users shall pay water, sewage treatment fee and waste disposal fee for water use.

Water charge = water consumption * unit price of water charge

Sewage treatment fee = (water consumption *90%) * sewage treatment fee unit price

Waste disposal fee = (water consumption *90%) * waste disposal fee unit price

Note: water consumption *90% of the calculation results should be rounded to 5, no decimal point

11. What are the differences between family members and registered users?

Family households implement the ladder water price: 0-22 cubic meters water price 2.67 yuan, 22-30 cubic meters 4.01 yuan, 30 cubic meters above 8.01 yuan.

Because the original village in the city built a house for a form, can apply for a form of water price 3.16 yuan

12. How to apply for water price

In line with a user of one form, the account holder shall bring the original id card to our company's business hall to apply for the form. If the customer successfully transacts the water price of the form, he/she shall charge the tenant fees in strict accordance with government regulations.

13. What is the garbage disposal fee

Waste disposal fees are the fees charged by the water company on behalf of the city management to incinerate waste in landfill sites.

14. How to punish water charges in arrears

For the users who are in arrears of water charges, if they fail to pay the overdue fees according to article 65 of the regulations on urban water supply in shenzhen special economic zone, the water supply enterprises may, on a daily basis, charge 1% of the overdue fees. If the payment is not made within 60 days, the water supply enterprise may stop supplying water.

15. When will the water supply enterprise copy the meter

In order to ensure the accuracy of monthly meter reading, our company stipulates to copy the meter to the user at a relatively fixed time. A few days ago, the meter reader copied all water meters from 20 to 25 days of each month, and entered the line of water meter into the charging system, and generated relevant fees at the beginning of the next month.