-- "building a sense of responsibility and improving quality service", training course of water resources co., LTD., keida industrial zone

From August 15 to August 16, 2014, the water management company of the large industrial zone conducted a two-day training attended by all employees in the company's multi-function hall. The main content of this training was to build the sense of responsibility and improve the quality of service for the customer service department.

This training was conducted by Yang ruiping from xiamen zhuosirui enterprise management consulting co., LTD., and all the staff of the company actively participated in and cooperated. The training was conducted through interactive communication and situational simulation. Teacher Yang's explanation was deep and simple, and it was very wonderful. The students listened carefully and understood with great care, which made this training achieve good results.

Through this training, the staff realized the importance of cooperation and the necessity of quality service. Etiquette is the prerequisite for interpersonal communication and the key to social life. Through this training, all employees have learned the basic norms and knowledge of social etiquette, mastered communication skills and accumulated communication experience. We have learned to strengthen our communication skills by following the principles of empathy listening, 3F communication and balanced communication. Through the study of the system, the customer service staff is aware of the shortage of their own learned some skills of communication with customers, more understood as a service personnel, in order to smoothly carry out their work, must first have a good etiquette image, again on this foundation to strengthen our sense of responsibility, that we work together will be more smoothly.